Customer Experience / Support

Position Overview

We are looking for a customer-obsessed operator to own the post-sale experience at We Build Software. You will be the steady contact every client leans on after the deal is signed: onboarding them, answering their questions, triaging issues, and making sure they feel taken care of through the entire lifecycle. This position can be transferred to full-time.

Responsibilities

• Onboard new clients and make sure they have a great first 30 days
• Provide ongoing customer support: answer questions, triage issues, escalate when needed
• Maintain the CRM and help desk; keep client records accurate and conversations documented
• Identify upsell and renewal opportunities within existing accounts
• Surface patterns and pain points back to product and engineering
• Help shape the customer experience playbook as we scale

Requirements

• 2+ years in customer success, account management, or technical support, ideally in B2B SaaS or services
• Excellent written and spoken English; clear, calm, and confident on a call
• Comfort using CRMs, help desks, and lightweight automation tools
• Curiosity about software and AI; you do not need to code, but you need to keep up with technical conversations
• Strong ownership mindset; you treat client problems as your own
• Self-starter who thrives in a remote, async-first team

Benefits

• Competitive base plus performance incentives
• Flexible hours, fully remote
• Direct access to founders and senior engineers
• Real ownership of the customer experience function, not just a script to follow
• Path to full-time and a leadership role as the team grows
• Work-life balance built into how we operate